FAQs


Can I rebook my appointment now?
Until we have confirmation and details from the Vic government about the reopening of hairdressing salons, we cannot confidently rebook any appointments, as the situation is ever changing and we do not want to cancel on you again. At the moment, the roadmap suggests we can reopen at the end of October, so we will be waiting for confirmation closer to the date. 

Will you call me to rebook? 
In earlier lockdowns, we have called everyone individually to find new times. This can take weeks, often leaves our clients waiting longer for a new date, and takes time away from our stylists where they could be providing services instead. 

For the last lockdown, we set a date and opened our online booking tool exclusively for those cancelled to reschedule. This is the best approach for us as it allows all impacted clients equal opportunity to get an appointment, and allows them to choose a time that suits them. It also makes for easy and secure processing of appointment deposits. We will be taking this approach again moving forward, and will send out text messages to those impacted, as well as updating everyone via our Instagram.

Can I get an appointment in the first week? I'm desperate!
We hear you. Lockdown has been long and tough and there are a long of grown out colours, split ends and overgrown fringes out there. Whilst we would love to see everyone in the first week, there are well over 300 appointments to reschedule, with just 3 stylists to do all the work. Our stylists have existing bookings in the coming months which were booked prior to the lockdowns, and we have density limits of just 5 clients at a time, so fitting everybody in might take a little while. 

We know many of you have had several appointments cancelled over the lockdowns, and everybody wants to get in ASAP. We really want to see you all and there is no way to jump the queue - we just ask that you are patient and we will do everything we can to accommodate you all. 

What is the COVIDsafe protocol at Lola Fortune?
We will follow the government guidelines for the safe and legal reopening of our space. We will be limited to a maximum of 5 clients in salon at any time, and all clients must have proof of being fully vaccinated. 
All clients must check in using the QR Code at our entrance. 

If you are isolating after a test, have been in contact with a positive case or have been at an exposure site, we ask that you please contact us to reschedule your appointment. If you are unwell, please do the same. 

All clients and staff must wear masks at all times within the salon unless a valid medical exception applies, as per the government directive.

Please be conscious that your mask may get wet or stained by colour, and plan accordingly. Masks that attach over the ears are recommended where possible, as those with elastic around the back of the head cover the hair. 

Can we book with Mollie?
Our most asked question! Our sweet Mollie has partially returned from maternity leave, however she will be working on clients in a limited capacity as she dedicates time to being River's mother and to the behind the scenes development of her team and business. Whilst she is stepping back a little, her clientele will be very safe and well cared for by our other stylists. Mollie will be able to take care of some of her regular clients and we will do our best to find everyone an appointment, however times are limited for the remainder of 2021. 

She will not be taking new clients for the foreseeable future. 

Are you opening extra days to fit everyone in?
As we are a small team who can book out months in advance, it is no longer sustainable for us to have our staff working extra days and extended hours to accommodate rescheduling. Lockdowns and being out of work is exhausting enough, and although we cannot wait to be back, returning to a fully-booked full-time week with late evening and weekend shifts can be really tough on our team. We value health and wellbeing, and support our stylists to have the rest everybody needs during this trying time.
We are working to grow our team and our capacity, so as this happens we will be more available. 

I am an existing client but was not booked during lockdown. Can I get an appointment?
We acknowledge that most of our clientele who were not booked during lockdown are likely due for an appointment by now. This lockdown has put us behind by a few months, and the effects of it will probably be felt into next year. As soon as we have prioritised the rescheduling of appointments from July-October, we will open our books to all existing clients. 

Please note that wait times for an appointment will be longer than usual. We will announce the opening of our books to all clients via Instagram when the time comes. We ask that you do not try to book an appointment online during the rescheduling period (this will be clearly marked on the online booking tool)... any appointments made during that time that are not lockdown reschedules will not be accepted, however it creates extra work for us to check each booking so please wait for our announcement instead.

What about new clients, how can I book in?
We are not taking new client bookings for now. We hope this changes soon as we would love to meet you all! 

Can I be placed on your waitlist? 
We no longer keep a waitlist. In full transparency, after the big lockdown in 2020 our waitlist reached over 200 people with wait times of many months, and we just weren't ever going to have enough cancellations to fit everybody in. It was not a manageable system, and often by the time we went through the hundreds of waitlisted appointments to find one suitable for a cancelled appointment space, the spot had already been filled online. 
Our new method is to post last minute availability on our Instagram story - these spaces often fill within minutes, so please turn on post notifications and get familiar with our online booking tool in advance for the best chance.

My regrowth is out of control, which box dye do you recommend while I wait for an appointment? 
The short answer is, we don't recommend any box dye.
We aren't being hair snobs... the thing about box dye is that it's a 'one size fits all' approach, which is not a reliable or effective way to approach hair colour as everybody's hair is different. Some of you need a gentle mix to protect fragile hair, some a little extra kick to cover the greys, some more intense pigment, some a combination of lots of little details to create the perfect shade, some careful consideration to ensure your roots don't glow... the list goes on.

Box dye can also cause problems for your next in-salon appointment. It can be hard to lift out, cause banding (lines of different colour in your hair), and react weirdly with professional colours. 
​
Long story short, put the box dye away and check out the LF @ Home Colour Kits in our online store. They aren't the right fit for everyone, but they're a lot safer and more personalised than a box colour.

Get in touch if you want to chat about your suitability for a LF @ Home kit. 

Did we answer your questions?

If there is anything we haven't covered above, please get in touch using the button below.


​Last updated October 15th, 2021. 
We endeavour to update this page as changes unfold, however delays may mean current information differs from that shown above.